Revocation right for consumers (A ‘consumer’ is awiderrufsrecht/ny natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities.)
Instructions for revocation
You have the chance to return any item within 90 days after the delivery date at your own expense if all of the below applies:
• The product is new and unused
• The product is being returned in the original packing
• All labels and hangtags are still attached to this product
The goods will be refunded to your account after your return has been processed. Please ensure that you keep the tracking number of the parcel service until you have received the refund. This may take 5-10 working days.
In order to exercise your revocation right, you must inform us (Lukasz Stachowicz, Grellstraße 50, 10409 Berlin, Telephone number: 004917699066077, E-Mail address: email@example.com) of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent via post, fax or email). You can use the enclosed specimen revocation form for this, which however is not mandatory.
In order to safeguard the revocation period, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period.
Consequences of the revocation
If you revoke this contract, we shall repay all the payments, which we received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within 14 days from the day on which we received the notification about the revocation of this contract from you.
We can refuse the repayment until the products are returned to us or until you have furnished evidence that you have sent the products back to us, depending on whichever is earlier.
You must return or transfer the products to us immediately and, in any case, at the latest within 14 days with effect from the day on which you inform us of the revocation of this contract. The deadline is maintained if you send the products before the expiry of the 14 day deadline.
You bear the direct costs for returning the products.
Criteria for exclusion or expiry
The revocation right is not available for contracts for the delivery of products, which are not prefabricated and for whose manufacturing an individual selection or stipulation by the consumer is important or which are clearly tailored to the personal requirements of the consumer.
The revocation right expires prematurely in case of contracts for delivery of sealed products, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after the delivery.
Specimen – revocation form
(If you wish to revoke the contract, please fill up this form and send it back to us.)
– To Lukasz Stachowicz, Grellstraße 50, 10409 Berlin, Email address: firstname.lastname@example.org :
– I/we (*) herewith revoke the contract concluded by me/ us (*) regarding the purchase of the following products (*)/
the provision of the following service (*)
– Ordered on (*)/ received on (*)
– Name of the consumer(s) – Address of the consumer(s) – Signature of the consumer(s) (only in case of a notification on paper) – Date
(*) Cross out the incorrect option.
You have the right to complaint the product up to 12 months from the date of purchase. Please send to us 2-3 photos of the product with the defect and with the order number to our e-mail address: email@example.com. We will consider your complaint within 14 days.